This Privacy Notice explains our practices, your choices regarding the collection, use, and disclosure of certain information, your personal information, by the Chích Chòe.

CONTACTING US

If you have general questions about your account, kindly contact to customer service for assistance at our website Chích Chòe. Specifically about this Privacy Statement, or our use of your personal information, cookies or similar technologies, please contact our Data Protection Department, by email at customer-service@dpm.today.

The data controller of your personal information is Chích Chòe. Please note that if you contact us to assist you, for your safety and our, we may need to authenticate your identity before fulfilling your request.

COLLECTION OF INFORMATION

We receive and store information about you such as:

  • Information provided by the users: We collect information you provide to us which includes:

    • Name, email, gender, birth date, ID, telephone number, nationality, language, Connection Information (CI), Duplication Information (DI), payment method(s), etc. (For minors, information of their legal representative (name, date of birth, CI, DI, etc. of the legal representative)) for Internet membership service.

    • Member name, address, age, registered organization, and email, detail of subscription and Chích Chòe content use (content classification (books, applications and videos, content titles, time of using the content by hour, day and month, attendance) for analysis of members’ behaviour. Therefore, we can propose better content and services.

    • Pictures, audio and videos for application service.

  • Information collected while users are using the service:

    • In addition to information provided directly by users, Chích Chòe may collect information while users are using Chích Chòe services and application services such as:

      • Device information will be recorded when using and accessing Chích Chòe services, device identification number (for example: Device ID), operating system information (country, language ), application version, etc.

      • Log information such as IP address, log data, use time, search words input by users, internet protocol address, cookies and web beacons, etc.

      • Other information such as interests, pages visited, etc. related to the user's use of Chích Chòe service, video and audio playback time, usage time, etc.

  • Information provided by Partners: Chích Chòe receives information from Partners. Chích Chòe will protect this information in accordance with the practices described in this privacy statement, plus additional guidelines applied by the data source. These sources vary over time, but may include:

    • Payment service providers provide us with payment information or update that information, based on their relationship with us.

METHOD OF COLLECTION

The Company collects the information of the users in the following manner (Under GDPR 6(1)(a)):

  • Collection through websites and mobile devices with the prior consent of the users.

USE OF INFORMATION

We use information to provide, analyze, administer, enhance and personalize our Chích Chòe services and marketing efforts, to process your registration, your orders and your payments, and to communicate with you on these and other topics. For example, we use information to:

  • To detect and deter unauthorized or fraudulent use of or abuse of the Chích Chòe services such as member management, identification, etc.

  • To perform contractual obligations and facilitate the payment and settlement of Chích Chòe service fees in relation to the services demanded by the users.

  • To improve the existing services and develop new services.

  • Notice of changes if any in the Policy or function of Chích Chòe website or app.

  • To use the users’ information with their prior consent (for example, utilization of marketing advertisement, etc.)

  • Allow users to search, receive notifications and automatically register, or to friends - whose contact information is stored on the user's mobile phone is able to search and receive notifications about people that other users they may know.

  • To make statistics on the Chích Chòe service use of members, to provide Chích Chòe services and place advertisements based on the statistical properties.

  • To provide information on promotional events and opportunities to participate therein.

  • To comply with applicable law or legal obligations.

DISCLOSURE OF INFORMATION

We disclose your information for certain purposes and to third parties, as described below:

  • Service Providers: We use other companies, agents or contractors ("Service Providers") to perform services on our behalf or to assist us with the provision of services to you. For example, we engage Service Providers to provide marketing, advertising, communications, infrastructure and IT services, to personalize and optimize our service, to process credit card transactions or other payment methods, to provide customer service, to collect debts, to analyze and enhance data (including data about users' interactions with our service), and to process and administer consumer surveys. In the course of providing such services, these Service Providers may have access to your personal or other information. We do not authorize them to use or disclose your personal information except in connection with providing their services.

  • Partners: Users may have a relationship with one or more of our partners, in which case we may share certain information with them in order to coordinate with them on providing the service to members and providing information about the availability of the service. For example, depending on what Partner services you use, we may share information:

    • In order to facilitate Partner collection of payment for the Chích Chòe service for distribution to us.

    • Partners who operate voice assistant platforms that allow you to interact with our service using voice commands.

    • In order to propose the content and features available in Chích Chòe service in Partner's user interface. For members, these recommendations are part of the Chích Chòe service and can include customized and personalized viewing recommendations.

  • Promotional offers: We may provide promotions during your use. This will require us to share your information with third parties. Following the process, we may share your name and other information regarding the offer implementation. Please note that these third parties will be responsible in accordance with their privacy regulations.

  • Protection of Chích Chòe and others: Chích Chòe and the Service Provider may disclose and use your personal and other information when we or they believe it is necessary.

    • (a) satisfy any applicable law, regulation, legal process, or governmental request.

    • (b) enforce applicable terms of use, including investigation of potential violations thereof.

    • (c) detect, prevent, or otherwise address illegal or suspected illegal activities (including payment fraud), security or technical issues.

    • (d) protect against harm to the rights, property or safety of Chích Chòe, its users or the public, as required or permitted by law.

  • Business transfers: In connection with any reorganization, restructuring, merger or sale, or other transfer of assets, we will transfer information, including personal information, provided that the receiving party agrees to respect your personal information in a manner that is consistent with our Privacy Statement. Whenever in the course of sharing information we transfer personal information to countries outside of the European Economic Area and other regions with comprehensive data protection laws, we will ensure that the information is transferred in accordance with this Privacy Notice and as permitted by the applicable laws on data protection. Personal information transferred (such as name and contact information) may be saved electronically on servers operated by our Service Providers for record keeping purposes and other purposes as set out in this Privacy Notice.

PERSONAL INFORMATION DISCLOSURE

Personal information provided by users at the request of Chích Chòe service is used to connect users to the system, thereby helping Chích Chòe can provide users with the best services. Users may be restricted from using Chích Chòe services unless they agree to the collection of necessary personal information while they may use Chích Chòe services. Refusing to collect optional information will count the restriction on using the service of Chích Chòe. Therefore, there access may also be restricted to services that do not require optional information.

OVERSEAS TRANSFER OF DATA

Chích Chòe may disclose users' personal information to companies in other countries or other companies for any purpose specified in this Policy. Chích Chòe will provide reasonable security measures to protect when distributing information to companies where information is transmitted, stored or processed. Chích Chòe discloses users' personal information in accordance with documents including standard terms for personal data protection that have been accepted or adopted by recipients of personal data or the European Commitment Commission (According to GDPR 46).

USER’S RIGHT

The users or their legal representatives, as main agents of the information, can exercise the following rights regarding the collection, use and disclosure of personal information by the Chích Chòe:

  • Right to access data (According to GDPR 15).

  • Right to be amended (According to GDPR 16).

  • Right to be deleted (According to GDPR 17).

  • Right to restriction of processing (According to GDPR 18).

  • Right to data conversion (According to GDPR 20).

  • Right to be objected (According to GDPR 21).

  • Right to automatic decision making, including records (According to GDPR 22).

  • Right to request a retraction of previous consent (According to GDPR 7 (3)).

In order to exercise any of the foregoing rights, if a user contact Chích Chòe at the hotline or data manager through their account, or written user information, email, or phone, Chích Chòe will immediately take the appropriate action. However, Chích Chòe may refuse requests if they are not within the reasonable grounds prescribed by law or equivalent.

In addition, users or legal representatives have the right to appeal to supervisory authorities (According to GDPR 13 (2), GDPR 14 (2) (e)).

SECURITY

Chích Chòe takes privacy very seriously. The following security measures to prevent unauthorized access, disclosure, use or alteration of personal information (According to GDPR 32).

  • Encrypt personal information:

    • Transmission of personal information of users by encrypted contact area.

    • Necessary information is encrypted as password.

    • Authentication security strategy: authentication item.

    • Hash the user password in the database.

    • SSL certificates are managed with AWS Certificate Manager.

  • Develop anti-hacking measures:

    • Install a system in areas where external access is strictly restricted to prevent users' personal information from being leaked or damaged by hacking or computer viruses.

  • Establishment and implementation of internal management plans:

    • Conduct internal audits regularly (once a quarter) to handle personal information safely.

    • Keep at least the number of employees who need to handle personal information and guide them.

  • Install and operate access control system:

    • Take necessary actions to restrict access to personal information, such as accepting, changing or terminating access to database systems to process personal information.

    • Save documents, storage devices, etc. including personal information in a secure place with a lock.

    • Set up a place to store personal information to restrict access of unauthorized persons and to set up and operate such access control procedures.

    • Based on API security with AWS: API portal.

    • Secure user data of DynamoDB with AWS: Database.

  • Take measures to prevent tampering or changing access records.

CHILDREN

In principle, Chích Chòe does not collect any information from children under the age of 13 or as required by law. However, if Chích Chòe collects personal information of a child under the age of 13 or legally prescribed ages through the services provided by Chích Chòe, all will follow the following procedure to ensure that protect children's personal information: (According to GDPR 8):

  • To verify if a child is subject to the guardian’s consent and such guardian is authorized, within the scope of reasonable efforts.

  • To have the consent from a child’s parent or guardian to collect the child’s personal information or to provide the child with product information and the Chích Chòe services directly.

  • To notify parents or guardian of Chích Chòe's privacy policy for children, including the items, purpose and disclosure of collected personal information.

  • Give the legal representative of the child the right to access, correct, delete, temporarily suspend the processing of the child's personal information or to withdraw the representative's prior consent.

  • To limit the collection of personal information to the extent solely required for the participation in online activities.

PROFILING

Chích Chòe may use the user's personal information to create a personal profile or aggregated profile (referred to as the Profile) with the purpose of determining how to provide users of Chích Chòe services better; for example, this will provide users with selective content of Chích Chòe services by analyzing what attracts the most users about Chích Chòe and how users use the services. In addition, Chích Chòe will use personal data for the following purposes: creating user clusters to determine user interest in Chích Chòe products and / or services; market analysis and statistics, or enhance Chích Chòe services (all websites, etc.). It can integrate data provided by all websites and applications along with personal data of users provided by Chích Chòe. The processing of personal data for Records is conducted in compliance with the appropriate provisions of the Law (According to GDPR 22).

THE STORAGE LIMITATION

Chích Chòe will keep personal information in a form that allows it to determine whether the data object is still necessary for processing personal information. Once the allotted time has expired, Chích Chòe will delete these personal data within 1 year from the expiry date. Personal data may be stored for longer periods in the event personal data is processed for public benefit, scientific research, historical or statistical purposes. Additional topics appropriate to the technical handling and regulatory requirements of organizations required by laws to protect the rights and freedoms of data subjects (According to GDPR 5 (1) (e)).

MODIFICATION OF PRIVACY NOTICE

Chích Chòe has the right to amend or modify this Policy Notice from time to time, in which case, the Chích Chòe will make a public notice of it through bulletin board of its website (or through individual notice in writing or by fax or e-mail) and have the consent of the users if required by relevant law.

COOKIES AND INTERNET ADVERTISING

Chích Chòe may collect personal and aggregated information through 'Cookies' or 'Beacon Network'.

Cookies are small, small text files sent to a user's browser by the server operating the Chích Chòe website system, and stored on the user's computer hard disks.

The Beacon network is a small amount of code currently available on websites and emails. By using the web beacon, we can know exactly whether users interact with the website or content in emails.

These functions are used to evaluate, improve the service and customize the user experience for Chích Chòe to provide improved services to users.

Cookies are collected by Chích Chòe for the following purpose:

  • Cookies required: This type of cookie is necessary for users to use the functions of Chích Chòe website. Shopping cart services and electronic billing services will not be possible unless the user agrees to this type of cookie. This type of cookie does not collect any information used for the purpose of promoting or hosting websites that users have used.

    • Store information entered in a form during the search of other websites on a web browser.

    • Store payment information with the product when exiting the Web browser application.

    • Verify users when logging into the site.

    • Make sure users connect to the correct service on Chích Chòe website if there are any changes related to the operating system.

    • Connecting users to the right application or server of the service system.

  • Performance cookies: This type of cookie collects information about how users use the Chích Chòe website, just like with other websites users visit. This data helps optimize the website so that users can search more conveniently. Such cookies do not collect any information regarding user identities. All or any information collected by this type of cookie is anonymous because the information is collectively processed.

    • Website analysis: to provide statistical data on website usage.

    • Ad feedback system: to confirm the effectiveness of Chích Chòe Ads

    • Branch tracking: to provide links to Chích Chòe anonymous information when users access the Chích Chòe website.

    • Error management: to identify errors that have happened to help improve the Chích Chòe website.

    • Design verification: to test other designs of the Chích Chòe website.

  • Functional cookies: This type of cookie is used to store service delivery settings and improve user experience. None of the information collected by these cookies can identify an individual user.

    • Save configuration changes such as layout, text size, color.

    • Archive surveys completed by users according to the instructions of Chích Chòe.

  • Target Cookies: This type of cookie is connected to services provided by third parties such as "like" and "share" functional buttons. Third parties will provide services when they recognize users accessing the Chích Chòe website.

    • Allow strong social connection with these types of cookies to use information about user experience, then arrange ads according to the user audience.

    • Provide user information to advertising agencies so that agencies can propose appropriate advertisements to attract users' attention.

The users have an option for cookie installation: accepting all cookies, making each cookie confirmed whenever it is saved, or refusing the storage of all cookies. However, such refusal by a user may result in the limit to the part of the Chích Chòe services.

The latest update date: 2020-06-02